A Guide to Moving

Introduction
To AIG

The Arpin
Experience

Door to
Door Move

Shipping
Allowances

Prohibited
Items

Items of
Concern

Moving
Schedule

Origin
Services

Insurance
Protection

AIG
Evaluation

DESTINATION SERVICES

CUSTOMS CLEARANCE | STORAGE | DELIVERY

Your Destination Agent will assist you with Customs forms and arrange delivery, and storage-in-transit

CUSTOMS CLEARANCE
The country information located at the back of the Guide addresses documentation and customs requirements. Specific customs forms will be included in this packet if they are available. Otherwise, your Destination Agent will provide them to you at destination. Because requirements may change without notice, it is best to confirm all the information with your AIG Relocation Coordinator.

Customs clearance is in the hands of government officials, and customs requirements vary worldwide. Customs primary concern is that no restricted or illegal goods are imported and that goods eligible for duties are taxed. Customs inspections may still occur, even if all paperwork is in order.

Upon your arrival at destination, contact your Destination Agent listed at the beginning of the Guide to confirm the local customs procedures and required documentation. Completing the necessary forms in advance will expedite customs clearance. Some countries may require your presence or original passport during the clearance process. If you had any items disassembled at origin, please advise your AIG Relocation Coordinator. Some re-assembly may require a Third Party service.

STORAGE
The Arpin Family of Agents' warehouses are held to the highest standards for safety and protection of your valued possessions.

Household goods
Automobiles
Dedicated vaults ì Secure storage We can also provide climate controlled and fully air-conditioned storage in some locations. Air conditioned storage charges are significantly more expensive.

DELIVERY

The crew will arrive on the date and time previously scheduled with you. Try to arrive before the movers, as there may be charges if they have to wait. Before your household goods arrive, try to decide where you want individual items placed in your home.

Wrapped furniture and boxes will be carried into your new home and unpacked (if requested). As each item is brought in, check off the inventory number on the corresponding packing list.

Please arrange to be home throughout the move-in process to guide the crew on the placement of your goods. Our door-to-door service includes unpacking boxes and placing the contents on the closest flat surface, unwrapping of all furniture and debris removal on the day of delivery. If the crew is required to return at a later date to collect debris, it may involve an additional charge.

Although we take great care to protect against damage, it sometimes does occur. All missing and damaged items must be clearly noted on the packing list before you sign it.

If you will be unpacking a later date, note "Received; subject to further inspection" on the packing list.

	DESTINATION SERVICES CUSTOMS CLEARANCE \| STORAGE \| DELIVERY
Your Destination Agent will assist you with Customs forms and arrange delivery, and storage-in-transit	CUSTOMS CLEARANCE The country information located at the back of the Guide addresses documentation and customs requirements. Specific customs forms will be included in this packet if they are available. Otherwise, your Destination Agent will provide them to you at destination. Because requirements may change without notice, it is best to confirm all the information with your AIG Relocation Coordinator. Customs clearance is in the hands of government officials, and customs requirements vary worldwide. Customs primary concern is that no restricted or illegal goods are imported and that goods eligible for duties are taxed. Customs inspections may still occur, even if all paperwork is in order. Upon your arrival at destination, contact your Destination Agent listed at the beginning of the Guide to confirm the local customs procedures and required documentation. Completing the necessary forms in advance will expedite customs clearance. Some countries may require your presence or original passport during the clearance process. If you had any items disassembled at origin, please advise your AIG Relocation Coordinator. Some re-assembly may require a Third Party service.

	STORAGE The Arpin Family of Agents' warehouses are held to the highest standards for safety and protection of your valued possessions. Household goods Automobiles Dedicated vaults ì Secure storage We can also provide climate controlled and fully air-conditioned storage in some locations. Air conditioned storage charges are significantly more expensive. DELIVERY The crew will arrive on the date and time previously scheduled with you. Try to arrive before the movers, as there may be charges if they have to wait. Before your household goods arrive, try to decide where you want individual items placed in your home. Wrapped furniture and boxes will be carried into your new home and unpacked (if requested). As each item is brought in, check off the inventory number on the corresponding packing list. Please arrange to be home throughout the move-in process to guide the crew on the placement of your goods. Our door-to-door service includes unpacking boxes and placing the contents on the closest flat surface, unwrapping of all furniture and debris removal on the day of delivery. If the crew is required to return at a later date to collect debris, it may involve an additional charge. Although we take great care to protect against damage, it sometimes does occur. All missing and damaged items must be clearly noted on the packing list before you sign it. If you will be unpacking a later date, note "Received; subject to further inspection" on the packing list.